EraNorth Insights

Decision-grade thinking for complex work.

Professional knowledge and strategic perspectives across strategy, projects, operations, engineering, transformation and business performance.

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Program Governance

Assurance and Control Are Different Executive Responsibilities

A practical executive distinction between quality control, quality assurance and independent project assurance across complex delivery systems.

decision rightsprogram governanceproject assurancequality assurancequality control

Operational Excellence

'Do Not Pay for Confidence: Build Evidence of Supplier Performance'

How inspection, testing, hold points, witness points, defect records and calibrated evidence can make supplier performance objectively governable.

contract managementdefectshold pointsinspection and test planquality assurancesupplier performance

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